Disputes with banks and debt collectors
Unfortunately, the collection of arrears on overdue loans is not always conform to legislation.
In order to avoid additional costs for judicial review of cases and to obtain a quick result, financial companies attract debt collectors to collect overdue payments.
The main task of collectors is psychological pressure on the debtor through intimidation, threats, insults, disclosure of information about his obligations to third parties (relatives, neighbors, work colleagues). The goal is to get money at any cost.
On July 14, 2021, Section III-1 of the Consumer Credit Act of Ukraine comes into force, which regulates in detail the settlement of debts problems, regarding interaction with consumers and other persons in the settlement of overdue debts (requirements for ethical behavior).
Thus, a legal mechanism for protection against aggressive actions of collectors, their threats and bullying of debtors has appeared.
However, even this Act does not guarantee that such violations will completely stop.
In order to apply the articles of the Consumer Credit Act that protect the rights of borrowers, we advise you to contact ADVA lawyers.
They will help you prepare for conversations with collectors, make appropriate complaints to the regulator (National Bank of Ukraine), and generally provide support in the issue of interaction with creditors on overdue debts.